Héctor Mario Sánchez Garza

Tech Enthusiast, SysAdmin & IT Service Desk Engineer

Nuevo León, México Contact mePrintable Resume


Solution focused IT engineer with 18+ years of experience in Service Desk, troubleshooting and infrastructure management. Seeking to bring fast, intelligent and reliable solutions to any tech related problem.

Experience & Knowledge Base

Functional consultant on IT implementation

Independent/part-time ~ Aug/2009 - Present
Serving individuals, small business, private offices and government offices.
  • PC build, repair and upgrade
  • Laptop, smartphone and tablet repair
  • Network wiring installation
  • Windows, OS X, iOS, and Android support and troubleshoot


High School and University
Teaching / lecturing on all the semesters different tech, science, projects
and administration assignatures.
  • CECyTE NL ~ Aug/2014 to July/2016
  • FACPYA ~ Aug/2010 to June/2013
  • UTE ~ May/2010 to Apr/2011

Service Desk Engineer

MAGNEKON S.A. de C.V. ~ Feb/2006 to Aug/2009
Implemented a tool that helped on reducing in half the time used in updating and
configuring new workstations, thus maintaining the inventory ordered and updated.
  • Domain, email and DB server management
  • Data backup and migration
  • Data recovery

Help Desk Assistant

VIAKON Conductores Monterrey S.A. de C.V. ~ June/2004 to Jan/2006
Participated on a pilot Linux implementation program, both as user and support,
with the objective of using old computers instead of dispose them.
  • Remotely and on site user/client support
  • Workstation and device inventory, maintenance and upgrade


Bachelor’s Degree, System Administrator Engineer (FIME-UANL)

Master's Degree, Human Resource Management (FACPYA-UANL)